At ResTrend LLC, our mission is to exceed your expectations when it comes to order fulfillment and customer services.
Here’s a list of standard customer service & fulfillment services.
- Remarkable customer service.
- A highly-trained staff who know's your products and serve as your own professional customer care team.
- You’ll receive all this and more as a RESTREND LLC outsource client.
- No annoying automated dial-by-number directories here: every call is answered in seconds by our United States based Customer Service Representatives.
- Our customer service team includes representatives who are fluent in Spanish.
Full-Service - Customer Service
- At our fulfillment center in Las Vegas, we receive and manage orders placed online and by telephone.
- Orders are matched against available inventory and products are carefully picked, packed and shipped—usually the following day after the orders are placed (Excluding Sunday & Holidays).
- Attention to detail is critical, but the RESTREND LLC team is up to the challenge, as evidenced by our 99.87% order accuracy rate for year-to-date 2015.
- Regular reports will keep you up to speed on inventory, warehouse deliveries and orders received and filled.
- Concerned about running out of product? Don’t be. We’ll work closely with you to set up inventory minimums based on demand. We’ll be alerted automatically when thresholds are met and will send an auto-alert to you so you can replenish stock.
- Trying to keep carriers, rates and shipping options straight can be a real challenge. When you become an RESTREND LLC order Fulfillment Partner, you can turn it all over to us. We’ll find you the best rates with the best shipper, and we will get your customer’s orders shipped promptly. Our ability to take the pain out of shipping is just one reason our clients tell us they love working with ResTrend LLC.
- Do you offer products that ship on a recurring schedule? Our systems are set-up to handle auto-shipments efficiently and cost effectively. Replenishment orders are made automatically and shipped on time. Customer’s receive automated email order and/or shipping confirmations.
- It’s easy for product returns to fall through the cracks. That doesn’t happen at ResTrend LLC. Our full-time staff will track returns, issue refunds, restock inventory and adjust stock levels. Your Account Manager will keep you informed about the details.